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SSP begins monitoring customer service, operations and reputation

Written by PSC Team
|
25th Jul 2013 - 10:25
SSP, the largest owner, operator and franchisee of food, beverage and other concessions at major travel hubs, are inviting customers to feed back on their experiences, ideas and questions in real time using eDigitalResearch’s Customer Experience Management solution eCustomerConnect. Feedback from customers automatically triggers an alert to SSP UK’s customer experience team who work with managers across the business to resolve any issue. Positive comments, suggestions and ideas are shared amongst team members, helping to boost engagement.

ISS extends FM service provision to Heinz across Europe

Written by PSC Team
|
16th Jul 2013 - 10:29

Building on 20 years of cooperation in the UK, the new five-year agreement covers 15 food manufacturing and office locations in eight countries across Europe including the UK, Ireland, the Netherla

Nestlé launches ‘one square metre’ coffee shop concept

Written by PSC Team
|
8th Jul 2013 - 14:42

The company behind it, Nestlé Professional, says it is a touch screen self-serve coffee machine that can deliver up to 400 drink varieties and is designed for use throughout the on-the-go coffee ma