Grab & Go

85% of hospitality managers believe new technology increases risk of staff redundancies

29th Jul 2013 - 09:57

Job security worries were closely followed by a general assumption about the ‘hassle of switching’ to a new system, which made second place on the list.

Almondy urges caterers to Follow the Frog

26th Jul 2013 - 14:58

Earlier this year the Almondy’s Daim cake – which also has gluten-free status and Halal certification – switched the cocoa used for its milk chocolate and caramel topping to cocoa from Rainforest Alliance Certified farms. By carrying the green frog seal, Almondy Tårta with Daim enables caterers to provide their customers with the popular dessert whilst making menus that little bit more sustainable and profitable.

SSP begins monitoring customer service, operations and reputation

25th Jul 2013 - 10:25

SSP, the largest owner, operator and franchisee of food, beverage and other concessions at major travel hubs, are inviting customers to feed back on their experiences, ideas and questions in real time using eDigitalResearch’s Customer Experience Management solution eCustomerConnect. Feedback from customers automatically triggers an alert to SSP UK’s customer experience team who work with managers across the business to resolve any issue. Positive comments, suggestions and ideas are shared amongst team members, helping to boost engagement.

Wrap it Up! hires top designer to work on new London sites

25th Jul 2013 - 09:24

The company is to open in Cannon Street, Middlesex Street and Blomfield Street in September on the site of the former Flying Burrito outlets, purchased in July. Bigg, who has worked on projects for Eat, Mitchells & Butler and Cantaloupe, will be responsible for determining the appearance of the stores, including signage, interiors and all artwork. Wrap it Up! marketing director, George Groves, said: “We are delighted to be working with Julian on the new projects.

Operators can have training programmes kitemarked by the Hospitality Guild

24th Jul 2013 - 15:23

The system has been developed in partnership with leading organisations in the industry and will be managed by the Hospitality Guild’s partner organisation, People 1st.

Cafes and restaurants urged to support fast payment culture

24th Jul 2013 - 14:47

The research from WorldPay, a global leader in payments processing, showed that UK shoppers are driven by an acute need for speed and will often choose technology over personal interaction.

Giraffe opens first restaurant in Tesco Watford

23rd Jul 2013 - 09:28

With its own separate entrance, as well as access from the store, the 3,424 square feet, 170-cover restaurant will trade all-day from breakfast through to dinner.

Sodexo signs franchise deal with Subway brand

22nd Jul 2013 - 12:30

The Subway brand has been chosen as a partner organisation for Sodexo at sites with large volumes of customers, who value a variety of food outlets, including high street brands, such as universities, hospitals and military bases. Sodexo has already opened Subway franchises at Brunel University in London and Royal Sussex County Hospital in Brighton. It will open another at The Defence School of Transport, based at Normandy Barracks, Leconfield, East Yorkshire, in the autumn.

ACE celebrates winners of inaugural sustainability awards

19th Jul 2013 - 11:19

There were two awards, one for an organisation, the other for an individual within an organisation.

BPEX taps into street food trend with new recipe book for chefs

19th Jul 2013 - 10:47

Some 2.5 billion people worldwide eat street food every day and, as BPEX highlights, the trend is important for chefs wanting to entice customers who prefer less formal options.