Research/Insight

Answer: From Linda Martin, director of programmes, HCIMA The hospitality, tourism and leisure industry is totally dependent for its success on its customers - they are at the heart of everything we do

Answer: From John Hayes, partner, Davenport Lyons The Working Families Act 2006 came into effect on 1 April 2007.

Answer: From David Bashford, director of consulting services, Food Alert Having handled many cases of alleged food poisoning (or AFPs) during my career, the two most common statements I hear from rest

Answer: From David Bashford, director of consulting services, Food Alert Food Safety legislation in Europe changed from January 2006 and applies to all food businesses.

One of the issues that employers may have to deal is when an employee refuses to work on Christmas Day on religious grounds.

The Work and Families Act, part of the Government's "Ten Year Strategy for Childcare", pushes the concept of 'work-life balance' even further in favour of working parents.