Gareth Davies, head of coffee excellence, UCC Coffee UK & Ireland, said: “In an increasingly competitive market, consistency is more important than ever.
“To achieve it, you need three things – good coffee, good machines and good baristas. Controlling and maintaining your coffee and machines is simple. Ensuring uniform quality across all your baristas is the challenge.
“That’s why we’ve developed Coffee Works – a tailored, practical and hands-on approach to training that can be delivered at scale, ensuring exceptional coffee, every time.”
Coffee Works training includes three new interactive courses: Becoming a Barista, Journey Through Coffee, Manager Critique, as well as SCA accredited diploma courses.
The programme can be delivered on-site or at UCC’s sites in Milton Keynes, Huddersfield or Portlaoise. Coffee Works is able to accurately measure performance across individual sites and entire estates, identifying areas for improvement. The output of the check then informs a tailored approach to hands-on training.