The People 1st Training Company is launching WorldHost Insights, an interactive e-learning course designed to help staff in small companies who want to deliver excellent customer service.
WorldHost Insights is a flexible, online training course which takes up to an hour and a half to complete. It is designed to help staff who have never been trained in customer service and those who want to refresh their skills.
The course gives staff an introduction into how to connect with customers, communicate effectively with disabled customers and those from other cultures and go the extra mile. It also includes opportunities for participants to test their skills and knowledge and ultimately learn why their role has such an impact on the customers’ experience.
The online customer service programme was originally developed by McDonald’s, using content from the WorldHost customer service training programmes, and offered to the 70,000 Games Makers for the London 2012 Olympic and Paralympic Games as an e-learning module and qualification.
The programme has been adapted for wider business use by the People 1st Training Company and is now being made available to businesses across the UK.
Sharon Glancy, managing director of the People 1st Training Company, said: “Small businesses often don’t have the time or resources to send staff on training courses but this shouldn’t mean that they miss out on training opportunities. WorldHost Insights allows staff to learn in their own time or in bite size chunks in their working day. We believe customer service is crucial and the online programme provides an insight to great customer service and how to deliver this.
“Small and medium businesses are the foundation of the service industry in the UK and therefore play a crucial role in shaping people’s perceptions of customer service standards. We understand it can be difficult for smaller employers to send staff away on training courses, so it’s critical that there are training solutions that enable all staff to build on our Olympic legacy. It’s time to show that UK service goes beyond an impressive welcome at international events and is part of everyday standards.”
Businesses can find out more about WorldHost Insights, and purchase places on the programme, at www.worldhost.uk.com/programmes