Diners are confused about how much to tip, how to tip and are uncertain about who gets the money. Young people were the most confused about this and over half felt the most inclined not to tip at all. Uncertainties around using credit card machines to add a tip affected 75% of the over 55s.
Caroline Walford, customer support manager, AA Hotel and Hospitality Services, said: “Tipping is optional and while there is no legal obligation to leave one, our research brings to light a social dilemma affecting the majority of British diners.
“Perhaps this survey points towards a lingering British embarrassment surrounding money or perhaps it’s time for more clarity for both consumers and those in the hospitality industry.
“It’s always advisable to ask whether the service charge is included on a bill at the end of a meal. If not, a standard tip tends to be 10% of the total.
“However, this amount is discretionary and if your service or dining experience has been exceptionally good or unusually disappointing the amount you leave can reflect your experience accordingly.”
The survey also found that 81% of restaurants surveyed would welcome clear legislation on where money from tips should go. AA found that restaurants are divided on their policies regarding optional service charges with an almost even split between those excluding and including service on their customer’s bill.