The survey, which took place in June this year, revealed the proportion of hospitality workers reporting mental health issues in their careers increased from just over half (56%) in 2018, to 64% in 2020 and to more than three-quarters (76%) in 2024.
Over two-thirds (69%) said that they have experienced mental health challenges in the last five years since the Covid-19 pandemic and cost of living crisis, half (49%) in the last two years alone. The top three challenges reported were a good work/life balance (60%), mental health (44%) and finances (42%).
Whilst almost two-thirds of respondents believe that their employer creates an environment where their mental health can be openly discussed and that they have a good work life balance (62%), more than a third of employees (38%) do not feel either to be true.
Encouragingly, 85% of respondents feel that they can recognise the signs to look out for if a colleague is struggling and 79% would start a conversation.
In response, the charity is urging the industry to review its mental health and wellbeing provisions with a view to substantially enhancing protocols and initiatives to better support employees, and nurturing an environment in which it is safe to voice concerns without fear.
Mark Lewis, chief executive of Hospitality Action, said: “Despite significant progress in recent years reducing the stigma associated with mental health and wellbeing, it is evident that we still have a long way to go. Employers must take the lead by creating a work environment that prioritises a balanced work/life dynamic and which encourages open, honest discussions without fear of negative repercussions.
“The Covid-19 pandemic and cost of living crisis devastated our industry, as evidenced by these survey results and the surge in calls to our helplines. A fundamental, permanent shift in attitude towards mental health is essential to provide the crucial help and support needed to sustain a resilient and healthy workforce in our industry.”