The report ‘A day without explanation: the future of disability inclusion?’, is the result of a survey carried out by Sodexo and PurpleSpace. Nearly 900 people responded to the survey, which aimed to help Sodexo understand how to support their employees and customers with disabilities.
Sodexo provides services across a range of industries, including hospitals, schools, universities, prisons and government offices.
Almost four-fifths of respondents (79%) believe that people with disabilities find it ‘much harder’ to build inner confidence and resilience, which may impact their ability to progress at work.
When asked about their experiences as a customer, 30% believed that they received a good service where their needs are anticipated, while 45% have to explain individual needs to a different person on each visit.
Sarah Perry, human resources director at Sodexo UK & Ireland, said: “Sodexo is proud to be a Disability Confident Leader, but the results clearly show that there is more we can be doing to improve the experience of our employees.
“Last year, we set up an employee network for people with disabilities and allies to help people feel more supported and connected.
“We will also be considering how we can work with our onsite teams to make improvements for our customers, and with our clients to help them provide more inclusive workplaces.”
Sodexo is committed to disability inclusion, having made a pledge to provide 100% of its workforce with access to programmes for people with disabilities by 2025.
Kate Nash, chief executive of PurpleSpace, added: “Disability affects all employers and service providers, so we were delighted to work with Sodexo to carry out this research, so uniquely placed are they to impact on the experiences of disabled people as customers, as well as employees.
“We look forward to continuing our partnership with Sodexo as they build on the survey results and make changes that will improve practices for their employees and customers.”