The range of skills and attributes demanded of hospitality managers is expanding, regardless of whether they work for a chain or independent business. People 1st reports that by 2022, the sector needs an additional 66,000 managers.
Figures suggest that 6% of hospitality and tourism businesses have vacancies, a figure that is in line with the economy as a whole. However, 42% are considered hard to fill, a figure that is much higher than the 33% for the UK as a whole.
The research suggests that the reasons for the gap in management skills is because 55% of managers are new to the role and have not fully completed training. 32% said that training had not resulted in performance improvements and 36% of employers reported that managed lack motivation.
People 1st is a skills and workforce development charity for employers in the hospitality industry.