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Hospitality industry could ease staff shortages by offering ‘pay-on-demand’

22nd Nov 2023 - 08:26
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pay on demand hospitality staff shortages earned wage access
Abstract
Hospitality employers should look to Earned Wage Access (EWA) – or Pay-on-Demand – to ensure they can not only attract enough seasonal workers to manage the looming Christmas party season, but also adopt it long term to truly reap the rewards.

That’s according to Borja Perez, the vice-president of product and payment at CloudPay, the pay and payroll solutions specialist.

He said: “Adopting Pay-on-Demand is particularly useful for recruiting seasonal workers who generally take on these roles to cover the added costs that Christmas creates.

“However, in many cases they are often not paid before the break due to the time it takes to be added to the payroll. This will only hinder recruitment at a time when many employers are rushing to fill gaps as the Christmas party season approaches.

“It is important to add, though, that EWA isn’t just a valuable tool to manage seasonal hiring fluctuations, but rather a longer-term solution to worker shortages.

“It enables employees to access their earnings as and when they need them whilst also making it considerably easier for employers to recruit the skills they need as the case of Nando’s highlights.”

He said Nando’s Singapore had faced challenges recruiting in a skills-short market, but adopting the Pay-on-Demand model helped it significantly improve its talent attraction by giving staff access to their earned pay whenever they needed it.

Written by
David Foad