The new store utilises AI-powered computer vision technology which allows customers to purchase items without having to wait in line or stop to scan or pay.
Customers tap a contactless card when entering and once inside computer vision cameras anonymously track all purchases and add them to a virtual shopping cart. A receipt is delivered to their phone moments later.
The store stocks a selection of hot and chilled food to go, Change Please social enterprise coffee and a wide range of drinks and snacks. The frictionless store is located close to the accommodation and those living on site will have 24/7 access to the facility.
Wg Cdr Gavin Thomas, Station Commander – Defence Academy of the United Kingdom, commented: “Market @ Churchill is a fantastic new facility introduced in collaboration with ESS. The store is open 24/7 and customers can go in, pick what they want and leave without waiting to checkout. This is ideal for our many personnel on academic courses with busy schedules.
“We’re proud to have access to this cutting-edge technology which isn’t yet available on most high streets or elsewhere within the MOD. In our partnership with ESS, we work together and learn together and, in doing so, add to the richness of the Academy for those working and living here.”
ESS has provided catering and soft facilities management services to the establishment for 23 years and recent ‘innovative’ initiatives include the introduction of an organic garden to grow ingredients and the on-site composting of food waste.