More than one in five people aged 55 and over suffer from dysphagia (swallowing difficulties). Elior designed the Dining with Dignity programme in partnership with Premier Foods to help people who struggled to swallow their food.
The ‘innovative’ menu makes texture modified food appetising to help people enjoy their food with dignity, enabling them to achieve a better quality of life.
Matt Jennings, learning and development business partner at Elior UK, said: “We’re thrilled to have picked up gold for the Best Customer Experience Programme – a lot of dedication and innovation has gone into Dining with Dignity.
“With care sites across the UK, our comprehensive programme ensures all care employees have the knowledge to meet best practice standards. At Elior, the customer experience is at the heart of what we do, and we’re proud that Dining with Dignity is improving the lives of residents in their twilight years.”
To achieve this Elior’s care catering staff across their sites needed to have the right knowledge and training. A team from Premier Foods led by mark Taylor played an ‘integral’ role in the technical training. As a result 100% of Caterplus employees have completed their IDDSI (International Dysphagia Diet Standardisation Initiative) training.