4th May 2011 - 00:00
Abstract
Elior UK's city business has been awarded premier status in the Hospitality Assured accreditation scheme.
The catering specialist scored a 72% overall result, beating the industry average of 68.6%.
The scheme – which is run by The Institute of Hospitality – involves a testing process which includes site visits and interviews with management and staff. Businesses are benchmarked against 10 key steps, from customer research and service delivery to business leadership and training and development.
Elior City scored high for its service delivery and planning procedures. It also increased its rating across all 10 steps, driving up its overall score by 2% in the last 12 months.
Lorna Higgins, operations manager, Elior City, said: "We're delighted to have scored so well in this year's assessment. It's testimony to Elior's dedication to setting the service standard for the industry. Our thanks go to the entire team who all share our values and commitment to delivering the very best customer experience."
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