Elior will cater for the university’s 12,000 students at seven facilities across three main campuses: St Mary’s Road in Ealing, Paragon House in Brentford and the Berkshire Institute of Health in Reading.
Central refectories at Ealing and Brentford will be refurbished to create destination food courts and seating areas for customers to relax, socialise and work. A range of innovative food offers has been designed to meet culturally diverse tastes and deliver a contemporary high street experience to encourage students to stay on campus and enjoy the new facilities.
Global food concepts on offer include: ChU based on Malysian, Indian, Oriental and North African street food; Japanese inspired soup and noodle offer, UMaMi; and Elior’s exciting new South American concept, Latina Merica, incorporating cuisines from Brazil, Peru, Argentina, Cuba, Colombia and Chile.
Chris Fenner, director of facilities and estates, University of West London said: “We were looking for a long-term contract partner who would not only deliver innovative and exciting food provision at the university, but have a positive impact on the learning and social experience of our students. The Elior team has impressed us with its extensive knowledge and experience in this sector and we are very much looking forward to working together.”
Paul Fisher, director of education, Elior UK added: “We are delighted to be working with the University of West London and we’ll continue to work hard to keep happy customers coming back every day. It’s all about delivering a great customer experience – that’s exactly what we intend to do at UWL. Our strategy focuses on a motivated team coupled with our investment in customer service training programme – eXperience. This approach sets our offering apart from competitors and has lead to significant business growth within the education sector.”