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Deliveries and takeaways worth 15% of revenue for restaurants in growth trend

22nd Nov 2023 - 08:19
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deliveries takeaways restaurant revenue growth
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Delivery and takeaway sales at Britain’s leading managed restaurant groups rose 5% year-on-year in October 2023, CGA by NIQ’s Hospitality at Home Tracker shows.

It is the fifth month of like-for-like growth in a row and continues a steady recovery in restaurant at-home sales in 2023.

The trend follows a decline after the end of Covid restrictions, which had led to a surge in consumers ordering food to their doors, and now means that deliveries and takeaways now account for just under 15 pence in every pound spent by consumers with restaurants that contribute to the Hospitality at Home Tracker.

However, October’s year-on-year growth of 5% marks a slowdown from September, when combined sales were 7% higher than the same month in 2022. It means growth has dipped slightly behind the rate of inflation, and the increased revenue is the result of higher menu prices rather than extra orders.

The Tracker also highlights consumer preference for deliveries over takeaways. Year-on-year growth in delivery sales reached 6% in October, while takeaway and click-and-collect revenue was 2% down from October 2022.

Karl Chessell, a director with CGA by NIQ, said: “Managed group delivery and takeaway sales took a sustained hit after the end of Covid lockdowns, but growth is now on a par with in-restaurant sales.

“The convenience of ordering platforms and lower prices suit some consumer habits at the moment, and the new balance of eating-out and at-home sales that is emerging will satisfy many operators.

“Organic growth in both channels while avoiding cannibalisation of sales will be a top priority for all restaurants in 2024.”

The CGA Hospitality at Home Tracker provides monthly reports on the value and volume of sales, with year-on-year comparisons and splits between food and drink revenue. It offers a benchmark by which brands can measure their performance, and participants receive detailed data in return for their contributions.
 
Partners on the Tracker are: Azzurri Group, Big Table Group, Byron, Cote, Dishoom, Five Guys, Gaucho Grill, Honest Burgers, Island Poke, Nando’s, Pizza Express, Pizza Hut UK, Prezzo, Rosa’s Thai, TGI Fridays UK, The Restaurant Group, Tortilla, Wagamama and YO! Sushi.
 

Written by
David Foad