In a joint statement, managing director of equipment, David Riley and managing director of service, Keith Mackie, said: “The Hobart UK crisis management team is meeting regularly to manage and monitor our operation in light of the ever-changing news on the pandemic.
“While there are serious commercial considerations and implications related to this crisis, Hobart UK is also very aware of the part we can play in support of key services across the country; we have ample stock of both new machines and spare parts, our field operation is maintaining SLA’s [service level agreements] and our technicians continue to provide full UK coverage.
“And although we endeavour to serve all our customers as usual, we do feel it important to state that we are committed to prioritising healthcare, education, emergency services and food supply chain establishments. We will be working closely with these organisations to ensure equipment is available where most needed.”
Along with these measures, the company has also increased its on-site spares stockholding to in excess of £6m – a move it says will enable a six-hour maximum wait time for priority customers and a next day, ‘in-boot’ delivery service to ensure minimum machine downtime and disruption.