11th Feb 2011 - 00:00
Abstract
People 1st – the sector skills council for the hospitality, leisure, tourism and travel (HLTT) industries – is looking to licence 400 motivated and experienced trainers to train 200,000 hospitality and tourism staff ahead of the London 2012 Olympic and Paralympic Games.
The UK's HLTT sector needs to raise its game in customer service standards if it is to take advantage of the estimated £2 billion that could be generated from visitors around the Olympics. To become a licensed WorldHost trainer, candidates will need to attend a three-day Train-the-Facil tator course. There is then the option for further training in one or more of the additional learning modules on serving customers with disabilities, service across cultures and the ambassador workshop, particularly aimed at volunteers assisting visitors to our country. Linda Roberts, master trainer of the WorldHost programmes, said: "The WorldHost programme offers a fantastic business opportunity for independent trainers. Relevant experience for trainers considering applying would be a previous coaching or training role, or an adult education qualification. We are looking for people who have the ability to engage others, create a fun learning environment and deliver an excellent training experience." Trainers will operate under a licence from People 1st and will be subject to ongoing quality assurance activities. As well as independent trainers running courses locally in their areas, WorldHost can accredit in-house company trainers to run customer service training within medium – large organisations.