This is a concern for customers with allergies and intolerances. There have been several 'high profile' allergy-related deaths in recent years including Natasha Ednan-Laperouse who died after suffering an allergic reaction to a Pret a Manger baguette.
The research also found over half of hospitality leaders (53%) think that UK hospitality staff lack the work ethic of their European colleagues.
The five ‘Art of Hospitality’ skills that hospitality managers believe UK workers were behind on include:
- A strong work ethic and commitment (53 per cent)
- Interpersonal skills, including empathy and the ability to work as a team (46 per cent)
- Commitment to and knowledge of safety and hygiene (44 per cent)
- Problem solving, negotiation and conflict resolution (40 per cent)
- Accountability (28 per cent)
However, UK workers were considered to be more enthusiastic and had better communication skills than their European counterparts.
Dr Richard Anderson, head of learning & development at High Speed Training, said: “The perception amongst hospitality professionals that UK workers lack the food hygiene and safety awareness of their European colleagues is extremely concerning. Hospitality has a widening skills gap and Brexit will potentially accelerate this shortage due to the industry’s strong reliance on migrant workers.
“Our report details ways in which the industry can be proactive and do everything it can to boost skills and drive forward recruitment and retention. We hope it provides food for thought and helps to shine a spotlight on the many diverse opportunities that are available for those considering a career in this rewarding industry.”
According to the research 98% of hospital managers think that there will be a skills shortfall following Brexit.