The figures are based on user data from hundreds of Bizimply customers in the UK and Ireland across all sectors of the hospitality industry including pubs, bars, restaurants, hotels, cafés and fast food outlets.
The data shows:
- Employees are now working an average of around 25 hours a week, compared to a pre-pandemic average of 19 hours a week
- In food-led businesses, employees are working an average 28 hour week, compared to around 23 hours in wet-led businesses
- Fine dining restaurants, which are among the worst affected by recruitment issues, are typically asking their staff to work 40-plus hours a week. Cafés and hotels are also seeing staff notch up longer than average weekly hours at work
Conor Shaw, chief executive of Bizimply, said: "Most operators have significant numbers of part-time employees, such as students or those juggling work with childcare commitments, so we expect to see the average hours worked to be below the typical full-time tally of around 35 hours.
"However, it's clear that in food-led sectors, particularly more premium venues such as fine dining and hotels, the recruitment challenge is particularly acute. With experienced chefs and front-of-house staff in very short supply, operators are asking staff to put in longer shifts than ever."