Managing director of Amadeus Kevin Watson, said: “We made concerted effort in 2015 to change the culture of Amadeus from serving to selling with the customer experience being at the heart of all decisions.
“We implemented a new training programme to encourage staff to make appropriate recommendations to reduce the effort and time of decision making for the customer. This results in customers receiving faster service and ensures they get exactly what they want.”
Amadeus have also delivered strong new business growth in this financial year including securing £20m worth of revenue over two contracts, Belfast Waterfront and Ulster Hall and Delapre Abbey in Northamptonshire, adding to the total of £25m of new business secured between 2011/12 and 2015/16.
The company is also seeing growth in its standalone events business, with the team achieving 109% of its annual target in the first period of 2016/17.