2nd Jun 2009 - 00:00
Abstract
Global airline alliance SkyTeam has turned to gategroup member company Performa to develop service concepts and to operate SkyTeam's first co-branded lounge, opening this week at London Heathrow Airport.
Performa's specialised lounge division has developed guest service standards and operational procedures for the SkyTeam lounge and the design of the dining and bar menu offerings.
Performa also will manage the day-to-day activities of the facility and Gate Gourmet is supplying chefs and preparing food and beverages. The new multi-level lounge will occupy 1,600 square meters and seats more than 300. Francesca Freeland, lead for the SkyTeam Heathrow Airport team said: "Today is extremely significant for SkyTeam as we become one step closer to transforming Terminal 4 at London Heathrow into the first-ever airport facility truly centred around the alliance and its passengers. We have succeeded in creating a lounge with enhanced customer benefits that brings our 'Caring More About You' philosophy to life."