Created by the not-for-profit organisation Be the Business, the Hospitality Hacks scheme encouraged Cornish hospitality businesses to share tips for improving leadership and productivity before the high season.
Vicky Goldby from Be the Business said: “We are truly impressed by the number and standard of hacks that were submitted for the awards.
“The winning entries exemplify the drive and passion of those Cornish hospitality businesses that continue to thrive and delight their customers in an increasingly challenging industry. The winning hacks have ranged from using coffee granules as soil fertiliser, to hosting days out to motivate the team.”
The winners were:
- Best Hospitality Hack 2019 – The Old Mill House - Forgotten essentials box
- Best Marketing and Promotions Hack – The Aussie Smoker – Understand your MVP
- Best People Motivation Hack – Inn Cornwall – Host “out” days for your staff
- Best Operations Hack – Dennis Cove Campsite – Buy your loo roll today
- Best Kitchen and Catering Hack – Good Vibes Cafe – Waste not, want not
- Best Customer Service Hack – The Old Mill House – Forgotten essentials box
- Best Digital Hack – Cornish Tipi Holidays – Get your clients to advertise you
Special awards were given to:
- Tregullas Farm - Most Popular Hack – Farming is magic
- Potluck Cornwall - Most Creative Hack – Don’t do cold calls, cold tweet
- The Mote (Most Practical Hack – Limit and recycle your waste
The Old Mill House, a bed and breakfast with a bistro near Padstow, was awarded the title of Best Hospitality Hack 2019, for demonstrating ‘excellent customer service’ by providing guests with a forgotten essentials box including razors, toothbrushes and deodorant.
Adam Tomlinson from The Old Mill House said: “We’re absolutely thrilled to have been awarded the title of Best Hospitality Hack 2019 at the Hospitality Hacks Cornwall Awards, and have a renewed sense of confidence that we’re going the extra mile for our guests.
“We’ll go away from the awards having picked up further tips from like-minded businesses and industry experts, and look forward to keeping in touch with The Aussie Smoker and Beach Retreats, who we were teamed up with at the event.”
As a result of the award, The Old Mill House will benefit from a four-hour consultancy session with Nadia Pendleton, who draws on experience of managing VIP events and private dining for Gordon Ramsay Holdings, to help develop more productive hospitality businesses.
Along with the other finalists, the winning hacks will appear in the ‘Little Book of Hospitality Hacks’, which is due to be released by Be the Business l