The new programme has been awarded a quality mark by People 1st, the hospitality skills development body, in association with the Hospitality Guild. All Harrison staff members now receive the customer care training, which focuses on the principles of excellence and how individuals can make a difference.
Chairman Geoffrey Harrison, said: “Ensuring customers of all ages have a great experience every time they visit their dining facility is a must. Our training programme supports every employee, from kitchen porter to manager, in providing excellent customer service by developing their skills and demonstrating how they as individuals can make a difference.”
Annette Allmark, head of professional standards at People 1st, said: “The panel agreed that The Harrison SMILE is a well-constructed customer care training programme that encourages active participation from the learner through group sessions and workbook exercises. The content is well thought out and the programme clearly demonstrates the company’s desire to ensure its staff provide customers with a consistent, enjoyable experience when dealing with Harrison Catering Services.”
Harrison catering services was founded in 1994 and is an independent, family-owned company providing contact catering to over 100 clients across the UK serving over 10,000 meals each day with around 2,000 members of staff.